DISPUTE RESOLUTION
Dispute Resolution
General information about our services
1. Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to find full details of the loan. Warning: You should check the loan agreement/credit contract to ensure that the terms of the loan do not vary from what you require. If they do, inform us immediately so that we can assist you.
2. If you have a complaint about your finance application or if you believe an error has occurred, then please contact PFG Mortgage Managers. If you are not satisfied with the outcome or in which the way your complaint has been handled, then you can contact Equity Plus Home loans (Aust) P/L T/A PFG MORTGAGE MANAGERS WA & PFG-VISION WHOLESALE FUNDING LINES Complaints Contact Person who will endeavor to resolve your complaint.
Director of Compliance
29 West Parade Perth WA 6000
1800177314
If you are still not satisfied with the outcome of your complaint, then you have the further option of referring the matter to an external dispute resolution scheme known as COSL (Credit Ombudsmen Services Limited). Phone 1800 138 422. Website: www.cosl.com.au
3. We are obliged to act in your best interests and give you undivided loyalty unaffected by any of our interests. However, we also represent lenders and have obligations to them, in particular not to provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. By signing this agreement you confirm that you understand that we have these obligations to the lender and under the law. If you have any questions about our role, ask before you sign.
4. Under the law, we are required to ensure that the finance we arrange for you is appropriate. Accordingly we will make reasonable enquiries in relation to your needs, objectives, and financial circumstances.
Warning: The proposed loan arrangements will be based on the products available from our panel lenders and the information provided by you. If the information you provide is incomplete or inaccurate, before entering the loan you should consider its appropriateness having regard to your relevant personal circumstances and if necessary seek independent financial advice.
5. If you are refinancing a loan, and your commitments will be increased, you should seek independent financial advice to make sure that you are able to meet the increased commitments. Warning: Your regular repayments may not increase, but the total you have to pay may increase – for example by having to make repayments over a longer period.
6. We do not provide legal, financial or taxation advice unless specified in a separate contract. Accordingly, it is important you ensure you understand your legal obligations under the loan, and the financial consequences. We recommend that you consult your Accountant, Solicitor, Taxation Department, Investment Adviser or any other licensed person in respect to the financial implications of this application for finance before you enter the loan contract.
7. Under the Financial Services Reform Act, EQUITY PLUS HOME LOANS ( AUST) P/L and / or their authorized representative can not provide any advice or opinion on any Deposit Accounts and / or Insurance Products.
8. We do not determine or recommend the conditions of the credit contract (such as interest rates, fees or the term of the loan).
9. We and nobody else will receive any financial or other benefit or have any other interest or relationship which could reasonably be expected to influence our recommendation other than as disclosed in this agreement.
10. We undertake to inform you if, after recommending a particular product and prior to you entering into a contract for that product:
(a) the commission payments differ from those described in this agreement;
(b) if we determine or recommend conditions of the credit contract, the effect of any such condition on the amount of commission we receive from our panel lenders / funders;
(c) any other person will receive any benefit if that person could reasonably be expected to influence our recommendation; and
(d) any interest or relationships we have that could reasonably be expected to influence our recommendation.
11. As a duty of care,
and / EQUITY PLUS HOME LOANS (AUST) P/L or their representative recommend that you seek professional advice in regards to insurance products such as Mortgage Protection Insurance, Income Protection Insurance and Life Insurance. It is the responsibility of the Applicant(s) to maintain mortgage repayments and we strongly recommend that you seek insurance advice with regards to Risk Management and Financial Planning.